2010 BNP Paribas Open Frequently Asked Questions "FAQs"

Indian Wells Tennis Garden, Indian Wells, California
March 8 - 21, 2010

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What is the BNP Paribas Open?
What are the dates and times of the event?
Where do I buy tickets?
Where is the box office?
What does my ticket entitle me to?
Do you offer General Admission Tickets?
What time is the evening session ticket valid at the gates?
Does my child need a ticket?
Do you offer discounts?
What if I lose or forget my ticket?
Are there shaded seats?
How many seats are in the main stadium?
How many seats are in stadium two and three?
What time do the gates open for day session matches?
What time does the day or evening session start?
Where is the wheelchair seating?
What if I am disabled, but not in a wheelchair?
When will my tickets be mailed?
Where is Will Call during the tournament?
Are ATM machines available?
May I leave tickets in will call for someone to pick-up?
Where is the parking for the BNP Paribas Open tournament?
Do you offer hotel packages for the BNP Paribas Open tournament?
May we bring food/beverage?
Can I bring a back pack?
What is your cell phone policy?
What is your camera policy?
What is your policy regarding pets?
Is there a lost and found?
May I smoke in the stadium?
What is the rain policy?
What can I do if I am unable to use my tickets?
How do I get there?
May I get information on purchasing a Stadium Suite and information about sponsorship and exhibitor opportunities?
Is the tournament televised?
How is the draw made?
How is the schedule determined?
How do I get information about the match schedule?
Can you tell me now when a particular player will play?
Can I watch players practice?

What is the BNP Paribas Open?
The BNP Paribas Open, is an ATP World Tour Masters 1000 and Sony Ericsson WTA Tour Premier event. It is the largest event in attendance next to the four Major tournaments that make up the Grand Slam.

What are the dates and times of the event?
**2010 Dates and Sessions:
March 8 & 9: Sony Ericsson WTA Tour qualifying rounds - 10am FREE ADMISSION
March 9 & 10: ATP World Tour qualifying rounds - March 9 10am FREE ADMISSION, March 10, 11am
March 10 - 20: Sony Ericsson WTA Tour Main Draw - 11am
March 11 - 20: ATP World Tour & Sony Ericsson WTA Tour Main Draw - 11am
March 15 - 21: Main Stadium court matches start at 12pm
March 20: Sony Ericsson WTA Doubles Final, ATP Semi-Finals and ATP Doubles Final - 12pm
March 21: Sony Ericsson WTA Singles Final and ATP Singles Final - 12pm

** All times and schedules are subject to change

Where do I buy tickets for the 2010 BNP Paribas Open?
Website: www.bnpparibasopen.org Email: tix@iwtg.net
Phone: (800) 999-1585 or (760) 200-8000
Fax: (760) 200-8444
Mail or In Person: 78-200 Miles Avenue, Indian Wells, CA 92210
Box Office Hours: 10:00 a.m. - 5:00 p.m., Monday - Friday
10:00 a.m. - 2:00 p.m., Saturday (Jan.-Mar.)

Where is the box office?
Prior to Monday, March 1st, the box office is located on the north side of the Indian Wells Tennis Garden stadium. Enter off of Miles Avenue and follow road to the north side of the stadium. Park and enter North gate and follow to stadium "Tickets". Starting Monday, March 1st, the box office is located on the south side of the Indian Wells Tennis Garden next to Miles Avenue. Starting March 1, the box office is located at the remote box office located at the North Gate.

What does my ticket entitle me to?
Tickets purchased for the main stadium are valid on a general admission (first come, first serve) basis only on ALL outside courts. Box Seat and Club tickets have a small reserved general admission area located in the first four rows on the east side of stadium 2 & 3. Tickets purchased for stadium 2 & 3 are not valid for the main stadium.

Do you offer General Admission Tickets?
General Admission tickets are available for purchase through the tournament website and at the box office. These tickets allow access to General Admission seating on all outer courts and to designated General Admission (upper bowl) sections in the Main Stadium on a space available basis.

At what time is the evening session ticket permitted through the gates?
Evening session tickets are permitted through the gates at 4:30 p.m. Evening session tickets are valid on a general admission (first come, first serve) basis only on ALL outside courts. Admission to the main stadium will be allowed at the announced match time. If day session runs late then main stadium admission may be delayed.

Does my child need a ticket?
Children under the age of 3 are not required to have a ticket, provided they sit on your lap and do not inconvenience the other tennis fans. If they require a seat, a ticket will have to be purchased.

Do you offer discounts?
Seniors, USTA members, Students, Military Personnel & Coachella Valley residents receive 30% off daily loge tickets. No discounts on the final Friday, Saturday and Sunday of the tournament unless it is being offered with a special tournament promotion.

What if I lose or forget my ticket?
Tickets will be replaced for the ORIGINAL TICKET PURCHASER at a cost of $10.00 each. If replacement tickets are ordered over the phone, they will not be mailed out but put in Will Call. PHOTO I.D. WILL BE REQUIRED to pick them up.

Are there shaded seats?
All courts are outside and open air. The courts are situated on a north/south plan so pending on the time of day there may be shaded seats located on the west, northwest and southwest sides of the courts. All seats in the main stadium court are reserved. Most seats on the outside courts are available on a general admission basis.

How many seats are in the main stadium?
There are 16,100 seats in the main stadium. The upper bowl section is located above the stadium suites and consist of two seating sections - the loge and the grandstand seats. The grandstand seats have a seat-back but no arm rests. All purchased seats are reserved during day sessions. Grandstand seats are available on a general admission basis only for evening sessions. The lower bowl is located below the stadium suites and consist of all box seats.

How many seats are in Stadium Two and Three?
Stadium Two has 5,000 seats and Stadium Three has 3,000 seats. Reserved seats on the west side of both of these courts are available for purchase. All other seats are available on a general admission basis - first come, first serve. Once a person leaves, the seat must be rendered to the next person waiting in line.

What time do the gates open for day session matches?
Gates open one hour before the matches start each day.

What time does the day or evening session start?
Matches generally start at 11:00 a.m. for main draw play day sessions and 7:00 p.m. for the evening session. Times are subject to change. For current times please check www.bnpparibasopen.org or the daily draw sheet in The Desert Sun starting Wednesday, March 10, or after March 8, 2010 call the Sports Information line at (760) 200-8120.

Where is the wheelchair seating?
The wheelchair sections are located in all seating areas of the stadium (suites, box and loge seats). Depending on the location there is seating for one to three companions next to the wheelchair. Handicap parking is available.

What if I am disabled but not in a wheelchair?
We can accommodate persons incapacitated, but not in a wheelchair, in the stadium box and loge seat areas. Please contact the box office for details.

When will my tickets be mailed?
Tickets for single sessions are mailed out the day after processing. If you do not receive your tickets within 3 weeks, please contact our box office. Stadium Club, Club Suite, Box Seat, Loge and Grandstand Series tickets will be mailed mid January 2010. Tickets ordered after February 27, 2010, will be held in Will Call. Make sure you provide the name of the person who will be picking up the tickets. A photo I.D. will be required to pick up tickets from Will Call.

Where is Will Call during the tournament?
Through February 27, 2010, patrons may pick up Will Call at the North Stadium Box Office. From March 1st through March 7th, patrons may pick up Will Call at the remote box office located at the North Gate. As of March 8th, all Will Call tickets will be available for pick up at the Will Call tent located off Miles Avenue at the South Gate entrance.

May I leave tickets in will call for someone to pick-up?
Will call is a service that we offer only to a patron purchasing tickets directly from the box office by telephone or the bnpparibasopen.org website. The person whose name appears on the ticket must personally pick the tickets up with photo I.D. We will not accept and / or deliver third party will call.

Are ATM machines available?
ATM machines are located adjacent to Entry C and Entry D of the Main Stadium.

Where is the parking for the BNP Paribas Open tournament?
General parking for the tournament is located in the "General" ("G") lot, south of the stadium off Miles Avenue. Parking is $10.00 per car, per entry. These passes may be pre-ordered. For day sessions only, if you leave and want to re-enter before 4:30pm, you may see a parking attendant to re-enter at no additional charge.

Designated handicap parking is located in the General lot. You must have a handicap placard, sticker or license plate issued by the DMV to park in this area.

Full Series Ticket Holders: Stadium Club, Club Suite and Front Row Box seat patrons receive one valet parking pass per two seats. Courtside and Stadium Box Seat patrons receive one pass per two seats.

Do you offer hotel packages for the BNP Paribas Open tournament?
Yes, the tournament offers 6 great hotel/ticket packages with 10 hotel choices in Indian Wells. For more information please CLICK HERE or call:
Indian Wells Tennis Garden Reservations Office
E-mail address: travel@iwtg.net
Phone: (760) 200-8000 or (800) 999-1585
Fax: (760) 200-8444

May we bring food/beverage?
Food and beverages are sold on the grounds during the event. All soft-sided containers and bags 16 inches by 16 inches by 8 inches are permitted. ALCOHOL AND GLASS CONTAINERS ARE NOT PERMITTED. Due to added security, all backpacks, purses, etc., will be searched.

Can I bring a back pack?
All soft-sided containers and bags 16 inches by 16 inches by 8 inches are permitted. Bags and containers are subject to inspection by gate security prior to entering the tournament site. Hard-sided coolers and bags are not allowed. Back packs that exceed the approved size or had sided containers must either be returned to their owner’s vehicle/transportation or discarded. The Indian Wells Tennis Garden will not provide a storage area for these items. Guests arriving by public transportation much take particular caution not to bring any prohibited items as no exceptions will be made.

What is your cell phone policy?
As a courtesy to the players please turn off your cell phone when watching matches in the stadium or the outer courts.

What is your camera policy?
Cameras and video cameras are permitted but please no flash photography.

What is your policy regarding pets?
Only certified service animals and service animals in training are allowed on the grounds.

Is there a lost and found?
Lost and Found and Security is located at the North Gate. The Indian Wells Tennis Garden, its owner and the owner’s affiliates, agents and employees are not responsible for lost or stolen articles.

May I smoke in the stadium?
Smoking is not permitted in the main stadium or at any of the outer courts, including Stadium 2 and 3.

What is the rain policy?
Every attempt will be made to play any and all scheduled matches in the event of inclement weather. In the event of rain we will try to accommodate the ticket holder on a subsequent session, based on availability. If this is the case, the ticket for the rain out day will be generally honored as a grounds pass. There is no guarantee that ticket holders can be accommodated.

What can I do if I am unable to use my tickets?
Reselling tickets is illegal in the City of Indian Wells. However you can donate them to a charity or give them to your friends.

How do I get there?
Please click here to link to Mapquest for map and directions.

May I receive information on purchasing a Stadium Suite and information about sponsorship and exhibitor opportunities?
Please call 760-200-8400

Is the tournament televised?
Yes. There is both a national and international broadcast schedule. Consult you local listings for air times or click here for an updated schedule.

How is the draw made?
First the 32 seeded players (the 32 highest-ranked players per the Sony Ericsson WTA Tour or ATP World Tour ranking system) are placed on the draw (No. 1 on the first line, No. 2 on the last line and then the others in alternating order on pre-determined lines). Once the seeds are in place, the other players are drawn at random and placed on the empty lines starting at the top of the page and going down the draw until it is filled. Public is welcome on a free admission basis to come watch the Sony Ericsson WTA Tour Singles Draw on Monday, March 8 at 12pm and the ATP World Tour Singles Main Draw on Tuesday, March 9 at 1pm at the Garden Village Stage.

How is the schedule determined?
The schedule is made each day late afternoon or early evening. Representatives including the tournament referee, Tour supervisors from the ATP and WTA Tour, broadcasters and the tournament director determine the schedule.

How do I get information about the match schedule?
During the tournament the following day's schedule is determined each evening and it is usually available no later than 9 p.m. It will be posted at www.bnpparibasopen.org and on the Sports Information Line at 760-200-8120.

Can you tell me when a particular player will play?
No, the draw for the Sony Ericsson WTA Tour main draw players will be made on Monday, March 8, 2010 and for the ATP World Tour main draw players on Tuesday, March 9, 2010. The match schedule for each day of play will reflect which players will be playing as well as when they will be playing. The match schedule is posted on the official tournament website after approximately 7pm the prior evening.

Can I watch players practice?
You may watch the players in action on the practice courts located on the south side of the stadium. A schedule of practice times is not available for the players.